Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us using the Contact page with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Tip: Check out Printful's production footage to see how we fulfill specific products.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line using the Contact page.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us via the Contact page within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us using the Contact page!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us using the Contact page with photos of wrong/damaged
items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know by using our form on the Contact page within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Return Policy
Last updated on June 3, 2022
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
We does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - Contact us before returning any products. We do not refund orders for buyer’s remorse unless specified by local laws. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
the supply of goods that are made to the consumer's specifications or are clearly personalized;
sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore we reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
Parody & Fair Use Disclaimer
The designs, products, and content displayed on this website are intended as parodies and commentary, protected under fair use and freedom of expression laws. References to brands, public figures, and popular media are purely for humorous and satirical purposes. We do not claim any official association with, endorsement by, or ownership of the intellectual property of the brands, public figures, or media referenced.
Our use of these references is legally recognized under parody and fair use principles, which allow for commentary and criticism of well-known figures, entities, and cultural works. Any resemblance to original sources is intended to add humorous and thought-provoking commentary and does not indicate sponsorship, affiliation, or endorsement.
If you have any questions or concerns regarding our use of parody and fair use, please contact us with the form above on the Contact page.
Private Policy
Effective Date: Nov 19, 2024
1. Introduction
We value your privacy and do not sell your personal information to data brokers. However, third-party services integrated with our website may collect and use your data independently, including potential sales to data brokers. We have no control over their practices and encourage you to review their respective privacy policies.
This Privacy Policy explains how My Beating Hart ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or make a purchase. By using our site, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Name
Email address
Phone number
Payment information (processed securely by Squarespace)
IP address
Tracking data via ad pixels
Other information you provide directly through our contact form.
3. How We Use Your Information
We use your information for the following purposes:
Processing orders and fulfilling purchases.
Sending marketing emails or promotions.
Enhancing your website experience through analytics and tracking.
Providing customer support.
Advertising to you and similar users via targeted ads.
4. Sharing Your Information
We may share your information with the following third parties:
Payment processors (e.g., Squarespace, Stripe, PayPal).
Advertising platforms (e.g., Meta, Google, LinkedIn).
Product fulfillers (e.g., Printful).
Website hosting services (e.g., Squarespace, GoDaddy).
Analytics services (e.g., Google Analytics).
Shipping providers (e.g., Amazon).
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for:
Website functionality.
Analytics and performance tracking.
Advertising purposes.
By using our site, you consent to the use of cookies. At this time, cookie preferences cannot be managed on our website.
6. User Rights and Opt-Out Options
You may request to:
Opt-out of targeted advertising.
Stop receiving marketing emails by submitting a request through our contact form.
Have your data removed, subject to our ability to implement "anti-targeting" on advertising platforms.
7. Data Retention
We retain your data unless you request its deletion. Upon such a request, your data will be removed, and your profile will be added to a "Do Not Email" list. Please note that advertising platforms may limit our ability to fully exclude you from targeted advertising.
8. Security of Your Information
Payment data is processed securely by Squarespace. While we strive to protect your information, no data transmission over the internet is entirely secure.
9. Information About Minors
Our website is not specifically targeted at users under 18. Any data entered by a minor who visits or makes a purchase will be collected as described above.
10. Third-Party Data Collection
In the future, third-party services embedded on our website may collect data independently. This policy will be updated to reflect such changes.
11. Updates to This Privacy Policy
This Privacy Policy may be updated periodically. The effective date of the latest revision will be posted at the top of this page. Users are encouraged to check this page regularly for updates.
12. Contact Us
For questions or concerns about this Privacy Policy or your data, please use the contact form on our website.